Shipping Policy – Rafa Superfoods
We know your pets can’t wait! That’s why we work hard to ship your Rafa orders quickly, reliably, and with care.
🇦🇺 Shipping within Australia
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Free Shipping: Enjoy free standard shipping Australia-wide on all orders over $79 AUD (after discounts, before shipping).
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Flat Rate: Orders under $79 ship for a flat rate of $8.95 AUD.
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Courier Partners: We ship with Australia Post, Sendle, and other trusted partners depending on your location.
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Order Cutoff: Orders placed by 12pm AEST (Monday to Friday) are typically dispatched same day.
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Dispatch Time: All orders dispatch within 1–2 business days unless otherwise notified.
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Estimated Delivery:
🌏 International Shipping
We currently ship to selected international markets.
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Shipping Rates: Calculated at checkout based on your destination and order weight.
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Delivery Times: Vary by country; most arrive in 7–14 business days.
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Duties & Taxes: International customers are responsible for any applicable customs duties, import taxes, or fees.
📦 Tracking & Delivery Issues
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All orders include tracking, emailed to you once your order ships.
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If your order is lost, delayed, or damaged, please contact us within 7 days of the estimated delivery date.
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Email: benson@rafasuperfoods.com with your order number and details — we’re here to help!
🐾 Still have questions?
Reach out via our Contact Page or email us anytime at team@rafasuperfoods.com. We're always happy to assist.