Shipping policy

Shipping Policy – Rafa Superfoods

We know your pets can’t wait! That’s why we work hard to ship your Rafa orders quickly, reliably, and with care.


🇦🇺 Shipping within Australia

  • Free Shipping: Enjoy free standard shipping Australia-wide on all orders over $79 AUD (after discounts, before shipping).

  • Flat Rate: Orders under $79 ship for a flat rate of $8.95 AUD.

  • Courier Partners: We ship with Australia Post, Sendle, and other trusted partners depending on your location.

  • Order Cutoff: Orders placed by 12pm AEST (Monday to Friday) are typically dispatched same day.

  • Dispatch Time: All orders dispatch within 1–2 business days unless otherwise notified.

  • Estimated Delivery:

    • Metro areas: 2–4 business days

    • Regional areas: 3–7 business days


🌏 International Shipping

We currently ship to selected international markets.

  • Shipping Rates: Calculated at checkout based on your destination and order weight.

  • Delivery Times: Vary by country; most arrive in 7–14 business days.

  • Duties & Taxes: International customers are responsible for any applicable customs duties, import taxes, or fees.


📦 Tracking & Delivery Issues

  • All orders include tracking, emailed to you once your order ships.

  • If your order is lost, delayed, or damaged, please contact us within 7 days of the estimated delivery date.

  • Email: benson@rafasuperfoods.com with your order number and details — we’re here to help!


🐾 Still have questions?

Reach out via our Contact Page or email us anytime at team@rafasuperfoods.com. We're always happy to assist.